Contributors: I was given a ZOLL monitor competency form which was created by ZOLL. The field training officers participated by answering questions I posed about the test, administering the test, and providing feedback. I performed all research, created the document, and made all revisions.

Problem: The competency form created by ZOLL included many functions not regularly used by field providers. I needed to provide emphasis on the most important functions of the monitor.

Goals:

• Determine exactly what monitor functions needed to be tested
• Create a test that was easy to administer with clear grading guidelines
• Perform the test multiple times, collect feedback, and revise the test as needed.

Solution: I began by meeting with all of the field training officers and asking them what monitor functions needed to be tested and which functions were absolutely essential. Based on these answers, I created a new ZOLL monitor test. For the next several employees to be tested, I instructed the field training officers to perform the new test as written and record any feedback. After getting feedback about the test, I made revisions and posted the test on the field training officer portal as the official test.

Results: The feedback I received from the field training officers was initially mixed. The field training officers noted that it was difficult to grade since it was ambiguous what constituted a failure. I created grading guidelines for the test and the finished test was posted to the field training officer portal for use as the official ZOLL monitor clearance test.